Hotel and Tourism Services Management
(field of studies: Management)

Understanding the concept of competency is a prerequisite to understanding his integrated model of management.

Management is defined here as the accomplishment of desired objectives by establishing an environment favorable to performance by people operating in organized groups. Each of the managerial functions (planning, organizing, staffing, , directing, and controlling) is analyzed and described in a systematic way. As this is done, both the distilled experience of practicing managers and the findings of scholars are presented. This is approached in such a way that the reader may grasp the relationships between each of the functions, obtain a clear view of the major principles underlying them.

I sat on a toilet watching the water run thinking what an odd thing tourism is. You fly off to a strange land, eagerly abandoning all the comforts of home and then expend vast quantities of time and money in a largely futile effort to recapture the comforts you wouldn’t have lost if you hadn’t left home in the first place.