Organisation and Management in Hotel Industry, Catering and Tourism
(field of studies: Tourism and Recreation)

God forbid that India should ever take to industrialism after the manner of the West. ... If an entire nation of 300 million took to similar economic exploitation, it would strip the world bare like locusts.

There are no honest goods to buy or to sell; adulterated foods, shoddy manufacture of all that we wear, the underpaid labor and consumed life that make every garment a texture of falsehood, the hideous competitive war that slays its millions where swords and cannons slay their tens, all unite to baffle and mock the efforts of the awakened conscience at every turn, and make the industrial system seem like the triumph of hell and madness on the earth. Only by a sort of terrible daily denial of his spiritual self, a crucifixion of the principles by which he longs to organize his life, can a man wrest a stained and insecure livelihood from this terrible war for bread which we call industry.

Management is defined here as the accomplishment of desired objectives by establishing an environment favorable to performance by people operating in organized groups. Each of the managerial functions (planning, organizing, staffing, , directing, and controlling) is analyzed and described in a systematic way. As this is done, both the distilled experience of practicing managers and the findings of scholars are presented. This is approached in such a way that the reader may grasp the relationships between each of the functions, obtain a clear view of the major principles underlying them.