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« Postgraduate diploma in Poland
Gdynia, Poland
WSB Merito University in Gdynia

Customer Experience Management

Table of contents

⇑Customer Experience Management at Merito Gdynia

Language: Polish Studies in Polish
Subject area: economy and administration
University website: www.merito.pl

⇑Definitions and quotes

Customer
In sales, commerce and economics, a customer (sometimes known as a client, buyer, or purchaser) is the recipient of a good, service, product or an idea - obtained from a seller, vendor, or supplier via a financial transaction or exchange for money or some other valuable consideration.
Wikipedia
Experience
Experience is the knowledge or mastery of an event or subject gained through involvement in or exposure to it. Terms in philosophy such as "empirical knowledge" or "a posteriori knowledge" are used to refer to knowledge based on experience. A person with considerable experience in a specific field can gain a reputation as an expert. The concept of experience generally refers to know-how or procedural knowledge, rather than propositional knowledge: on-the-job training rather than book-learning.
Wikipedia
Management
Management (or managing) is the administration of an organization, whether it is a business, a not-for-profit organization, or government body. Management includes the activities of setting the strategy of an organization and coordinating the efforts of its employees (or of volunteers) to accomplish its objectives through the application of available resources, such as financial, natural, technological, and human resources. The term "management" may also refer to those people who manage an organization.
Wikipedia
Experience
We know nothing of what will happen in future, but by the analogy of experience.
Abraham Lincoln, speech on the sub-Treasury, in the hall of the House of Representatives, Springfield, Illinois, December 26, 1839. The Collected Works of Abraham Lincoln, ed. Roy P. Basler, vol. 1, p. 166 (1953).
Wikiquote
Experience
Experience is a dim lamp, which only lights the one who bears it.
Louis-Ferdinand Céline, interview in Writers at Work, Third Series, ed. George Plimpton (1967).
Wikiquote
Management
Management is defined here as the accomplishment of desired objectives by establishing an environment favorable to performance by people operating in organized groups. Each of the managerial functions (planning, organizing, staffing, , directing, and controlling) is analyzed and described in a systematic way. As this is done, both the distilled experience of practicing managers and the findings of scholars are presented. This is approached in such a way that the reader may grasp the relationships between each of the functions, obtain a clear view of the major principles underlying them.
Harold Koontz and Cyril O'Donnell. Principles of Management; An Analysis of Managerial Functions. 1968, p. 1
Wikiquote
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