Quality Engineering in Production and Services
(Management Engineering)

Only among those who were engaged in a particular activity did their language remain unchanged; so, for in­stance, there was one for all the architects, one for all the carriers of stones, one for all the stone-breakers, and so on for all the different opera­tions. As many as were the types of work involved in the enterprise, so many were the languages by which the human race was fragmented; and the more skill required for the type of work, the more rudimentary and barbaric the language they now spoke. But the holy tongue remained to those who had neither joined in the project nor praised it, but instead, thoroughly disdaining it, had made fun of the builders' stupidity.

It makes unavoidably necessary an entirely new organization of society in which production is no longer directed by mutually competing individual industrialists but rather by the whole society operating according to a definite plan and taking account of the needs of all.

Uncontrolled variation is the enemy of quality.